Free Delivery & Returns For All Orders

FAQs

Answers to some common queries are below. If you are still unsure of something please feel free to send our team an email on shopusa@blueillusion.us
 
Why are there price ranges for some products?
What currency do you use?
How do I know what size I am?

 

HOW DO I ORDER ONLINE?

Within the online boutique you can click on each category name to browse through items.

Once you have found a product to purchase,  select the appropriate colour and/or size and click ‘ADD TO CART’. If you wish to continue shopping just keep browsing and ‘ADD TO CART' any items you would like to buy.

When you’re ready to pay for your items just click ‘Checkout’ and you will be able to review your order before providing address and payment details to finalize your order.

CAN I CHANGE/CANCEL MY ORDER?

If you have not paid for your order, you are able to add or remove any items in your cart at any time. Just click on ‘MY CART'  to review items  currently placed in your cart. Within there, you can add or remove any items or alter quantities.

Once you have paid but prior to your order being dispatched (actually put in the post) we will still do everything we can to attend to any changes you may want to make. Please call us on 1800 208 205 or email your order number and required changes including all product numbers to shopusa@blueillusion.us.

If your item/s have been dispatched, please don’t worry you can still return or exchange your purchases. Please view our Returns and Exchanges information for details on what to do once your order arrives.

HOW DO I KNOW WHAT SIZE I AM?

Want to make sure of the size to order? Have a look at our sizing guide and measurements chart.

WHAT CURRENCY DO YOU USE?

All prices are displayed in US dollars, excluding tax. 

HOW DO I UPDATE MY PERSONAL DETAILS?

If you would like to update any of your personal details such as address, phone number or change your password you simply login to your account.
 
You will be taken to the Account Profile page where you can edit the information then click 'SUMBIT' to save the changes. An email will also be sent to confirm the updated information.

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE ONLINE?

Popular items in our online boutique can sometimes sell out, so if you’ve found an item you simply must have, we recommend snapping it up fast. In the event that your item is ‘sold out’ and you are located in the United States, please contact your local store to see if the item is still available or if it will be available again soon.

COLOR DIFFERENCES

The online boutique is designed to provide the same experience you have when inside a Blue Illusion boutique. On occasion, however some colors may vary slightly in person from those displayed by your monitor. Should you receive the item and not be 100% satisfied, we will happily exchange or refund your item. Please refer to our Returns and Exchanges information for details.

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